Refund & Cancellation Policy

1. Project deposits

A project deposit reserves development capacity and may be applied to discovery, setup, design, licensing, administration and work performed. If a client cancels after work has started, WebGiant may retain or charge a fair amount for completed work, committed third-party costs and reasonable cancellation loss, to the extent permitted by law. The SOW should state any non-refundable third-party costs clearly before they are incurred.

2. Recurring hosting and support

Recurring services continue for the billing period stated in the SOW. Cancellation takes effect according to the agreed notice period, subject to mandatory law. Fees already earned for a completed billing period are ordinarily not refundable, but statutory rights and service-specific credits remain unaffected.

3. Domains, licences and third-party fees

Domain registrations, renewals, premium licences and similar third-party charges may be non-refundable once ordered from the provider. WebGiant will disclose material non-refundable third-party charges before committing them where reasonably possible.

4. Mandatory legal rights

Nothing in this policy removes a cooling-off, refund, cancellation, quality or other consumer right that applicable law does not allow the parties to waive. Where South African ECTA/CPA rights, UK consumer rights, New Zealand consumer rights or applicable US state/federal rights apply, those rights take priority over inconsistent wording in this policy.

5. Refund process

Refund/cancellation requests must be sent to office@webgiant.co.za with the invoice/project reference and reason. WebGiant will assess the request against the SOW, work completed, third-party commitments and applicable law, and communicate the outcome in writing.